Accurate website tracking, Track your visitor, Adverts tracking

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FREQUENTLY ASKED QUESTION

Q: Will TrackYourVisitor affect my site's functionality?

No. TrackYourVisitor is invisible to your shoppers and has no effect on your website's performance or aesthetics.

Q: How easy is it to make my site work with TrackYourVisitor?

Very easy. TrackYourVisitor requires you to insert a small piece of code on your website's pages. There is a full resource centre detailing how to insert the code, however if you require a more personal level of service we are happy to liaise with you, your web design company or even insert the code for you free of charge.

Q: Does TrackYourVisitor track all my traffic, or do I have to set up links to things I want to track?

TrackYourVisitor is revolutionary. It tracks all your visitors and sales from every referrer to your site without you having to set up any links at all. That said, you can set up specific tracking campaigns in the TrackYourVisitor campaigns area to track specific online and offline adverts that you want to track exclusively.

Q: Is my data confidential & secure?

Yes. We protect your data with the highest security. We use encryption when communicating sensitive data and only ever store sensitive data using storage encryption techniques. The data on your website's statistics can only be accessed by you or by authorised support personnel at TrackYourVisitor. Credit card information is not visible to our staff apart from key banking personnel. Your confidentiality is one of our priorities, please read our Privacy Policy and Security Statement.

Q: Does TrackYourVisitor collect my customer's personal details?

No. TrackYourVisitor does not store or collect any personal information about your customers.

Q: How accurate is TrackYourVisitor?

Very. TrackYourVisitor should capture a minimum of 99% of your sales with referrer information, detailing when they were made, where the shopper came from, how much they spent and how many items they bought. Even if a shopper has increased security settings on their browser or cookies disabled, TrackYourVisitor has the power to track them.

Q: I am struggling with code insertion.

Code insertion is very straight forward (a simple 'cut and paste' into your html), but we appreciate that everyone has different levels of computer skills and are happy to help. Please use our technical support area for assistance, or read the 'step by step' code insertion help area in your account. If you are still struggling, our Technical Support Team will insert the code for you. Please use the 'Technical Support Contact Form' and detail that this is the assistance you require.